Refund policy
DESIGNER STORIES - RETURNS & REFUND POLICY
Last updated: 10 June 2026
We want you to feel confident when purchasing a pre-owned luxury item from Designer Stories. Please read this policy carefully before placing an order.
1. Return period
Consumers purchasing online may notify us that they wish to return an item within 14 calendar days after receiving the order, without giving a reason. After notifying us, the item must be returned within 14 calendar days.
To notify us of a return, please email info@designer-stories.com within 14 days of receiving your order, including your order number and the item you wish to return.
This policy does not limit any broader mandatory rights that apply under local consumer law.
2. Return instructions
Please contact us before sending an item back. We will provide the applicable return instructions and confirm the return address.
The item should be returned with all accessories, packaging, dust bags, boxes, authenticity cards, labels, security tags and accompanying documentation received with the order.
3. Condition of returned items
You may inspect an item only to the extent necessary to establish its nature, characteristics and condition, comparable to an inspection in a physical store.
If an item has been worn, used, altered, damaged or handled beyond what is necessary for inspection, or if labels, security tags, accessories or documentation are missing, we may deduct a reasonable amount for diminished value to the extent permitted by law.
4. Return shipping costs and risk
Unless mandatory law provides otherwise, return shipping costs are borne by the customer. The return shipment remains at the customer's risk until it has been received by Designer Stories.
Because our items may have a high value, we strongly recommend using a trackable and adequately insured shipping method. Keep the shipping receipt and tracking details until your refund has been completed.
5. Refunds
We will refund the amounts due within 14 calendar days after receiving your withdrawal notice. We may withhold the refund until we have received the returned item or until you provide evidence that the item has been shipped back, whichever occurs first.
Where legally required, the refund includes the cost of the least expensive standard delivery option offered for the original shipment. Additional costs resulting from your choice of a more expensive shipping method are not refunded.
Refunds are issued using the original payment method unless otherwise agreed.
6. Incorrect, damaged or non-conforming items
If you believe that you received an incorrect item, an item damaged during delivery or an item that does not match its description, contact us promptly at info@designer-stories.com. We will assess the issue and provide an appropriate solution in accordance with applicable law.
7. Authenticity guarantee
Designer Stories guarantees the authenticity of every item offered for sale. If you have concerns about authenticity, contact us promptly at info@designer-stories.com. A concern raised after the standard return period does not automatically remove any statutory rights or rights under our authenticity guarantee.
We may reasonably request written documentation from a recognized luxury authentication specialist or an assessment by a mutually accepted independent authentication service. If an item is proven not to be authentic, we will provide a full refund in accordance with applicable law and our authenticity guarantee.
8. Purchases made in person and business purchases
The statutory online withdrawal right may not apply to purchases completed in person or to business purchases. Any mandatory rights remain unaffected.
Contact details
Designer Stories
Westplein 12, 3016 BM Rotterdam, The Netherlands
Email: info@designer-stories.com
Phone / WhatsApp: +31 6 48420589
